moKee Natural Cotbed Mattress

When you place an order, we'll promptly send an email confirming we've received it and pre-approved your card. We then check with our suppliers for stock availability. If your item is unavailable, we'll cancel the pre-approval and notify you. If it's ready to ship within 5 business days, we'll process the payment and arrange shipment. Each product on our site shows a standard delivery time, and pre-order items display an availability date (subject to change). Once shipped, we'll email you tracking details within 24 hours.

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We have a 14 -day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  

To start a return, you can contact us at info@littlelemonsprams.co.uk 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@littlelemonsprams.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items such as mattresses and final sale items cannot be returned, please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  info@littlelemonsprams.co.uk

Cancellations

Following your purchase, you have five hours to cancel your order. If you do so after that time, a £25 fee will applied.

Return Address: 33A station Road, Great Ayton, Middlesborough TS9 6HA

At Little Lemons Prams, we accept a variety of payment methods ensuring a hassle-free shopping experience for our valued customers.

Cards

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Union Pay

Other Payment Options

• Paypal
• Apple Pay
• Google Pay
• Shop Pay

If you have any enquiries feel free to contact us at info@littlelemonsprams.co.uk

Little Lemons Prams LTD.

info@littlelemonprams.co.uk

033300010686